Privacy policy
Last updated October 2026
Short version: we only collect what we need, we use it for what you signed up for, and you can get out any time. Here's the detail.
Who we are
AI Mechanix is a trading brand of Knowledge Mechanix (ABN 15 649 978 361), based in Sydney. When this page says "we" or "us", that's who it means. You can reach us at [email protected] or PO Box 2111, North Parramatta NSW 1750.
What we collect
- Your email address, when you join the waitlist on this site or the blog.
- The services you tick when you sign up, so we only tell you about the things you're interested in.
- Anything you choose to send us when you email us or book a chat.
- Basic, anonymous visit stats from our website and blog platforms, like page views. These don't identify you.
What we use it for
We'll email you launch news, service updates and the odd useful tip. That's it. We don't sell or rent your details, and we don't share them with anyone to market to you.
Unsubscribing
Every email has an unsubscribe link at the bottom. Click it and you're off the list straight away. You can also just reply or email us and we'll take you off.
Where it's kept
Our email list is run through AWeber, an email service based in the United States, so your email address is stored on their servers. We also use our website and blog platforms to host this site. We only use services that take security seriously, and we only keep your details for as long as you're on the list.
Website chat
The chat on this site is an AI assistant, not a person. What you type in it, and your name and email if you choose to leave them, are stored by our chat platform, ChatBaser, which is run by a company based in the United States. Its answers are generated using OpenAI's AI models. We only use chat details to reply to you and to improve the assistant. Please don't share personal, health or customer details in the chat.
Your customers' details
If you're a client and share your customer list with us (for example, to follow up old quotes), we only use it to do that job for you. We don't use it for anything else, and we delete it once the job's done or whenever you ask. It's your list, so it's up to you to make sure your customers are happy to hear from you.
Seeing or correcting your details
You can ask what we hold about you, or ask us to fix or delete it, at any time. Email [email protected] and we'll sort it out.
Concerns
If you're unhappy with how we've handled your details, email us first and we'll try to fix it. If we can't, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.